Privacy

Privacy Policy Flamingo Beach Hotel respects your privacy and is committed to protecting your personal data in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you stay with us, use our services, or interact with our website.

1. Information We Collect

We may collect the following personal data when you interact with us:

  • Guest Information: Full name, nationality, gender, date of birth, passport/Emirates ID details (as required by UAE law), contact details (phone, email, address).
  • Booking Details: Reservation information, dates of stay, room type, preferences, and special requests.
  • Financial Information: Credit/debit card details (processed securely through authorized providers).
  • Lifestyle & Preferences: Food and beverage preferences, special events (e.g., weddings, conferences)
  • Security & Safety: CCTV footage in public areas, entry/exit logs, and incident reports (for security compliance).
  • Online Data: IP address, cookies, and browsing activity on our website or booking platform.

2. How We Use Your Information

Your data is used for:

  • Processing reservations, check-in/out, and payment.
  • Complying with UAE legal requirements, including submission of guest data to government authorities (e.g., Department of Tourism, police authorities).
  • Communicating booking confirmations, promotions, and service updates.
  • Enhancing guest experiences, tailoring services, and managing loyalty programs.  Ensuring security and safety of our guests, staff, and facilities.

3. Sharing Your Information

We may share your personal information only in the following cases:

  • Government Authorities: As required by UAE law for security, immigration, and regulatory purposes.
  • Service Providers: Payment processors, booking platforms, IT support, event partners – only for operational purposes.
  • Group Companies/Business Partners: With your consent, for loyalty programs or joint promotions.

We do not sell or trade personal information.

4. Data Retention

We keep your data only as long as necessary to meet our business, legal, and regulatory obligations. Certain records (e.g., passport copies, invoices) may be retained as per UAE government requirements.

5. Cookies & Online Tracking

Our website uses cookies to improve user experience, enable online booking, and analyse website performance. You can disable cookies in your browser settings, though this may affect functionality.

6. Your Rights Under UAE Law

You have the right to:

  • Access and request a copy of your personal data.
  • Request correction or deletion of inaccurate data (where permitted by law).
  • Object to or restrict processing in certain cases.
  • Withdraw consent for marketing communications at any time. To exercise these rights, please contact us (see section 8).

7. Data Security

We apply strict physical, electronic, and organizational measures to protect your information, including secure storage of passport/ID copies as mandated by UAE authorities.

8. Contact Us

If you have any questions or requests regarding your data, please contact --> Flamingo Beach Hotel [Umm AL Quwain , UAE] Phone: +97167650000 Email: reservations@flamingoresortuae.com

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